Refund & Cancellation Policy
Last updated: July 16, 2026
This policy explains how subscriptions renew, how to cancel, and when refunds apply. It forms part of our Terms of Service.
1.Subscriptions & auto-renewal
Paid plans are billed in advance in USD and renew automatically at the end of each billing period (monthly or annual) until cancelled. Each renewal charge is authorized when you subscribe.
2.How to cancel
You can cancel at any time from your account's billing settings (self-service customer portal) or by emailing support@creativescope.ai. When you cancel, your plan remains active until the end of the current paid period, and it will not renew afterward. You keep access to paid features until the period ends.
3.Refunds
- Because the Service provides immediate digital access, subscription fees are generally non-refundable, including for partially used periods and unused quota.
- We may, at our discretion, grant a refund in cases such as duplicate charges, a verified billing error, or a technical fault that prevented use of the Service.
4.Free trials
If a plan includes a free trial, you will not be charged during the trial. Unless you cancel before the trial ends, the subscription begins and your payment method is charged. Cancelling during the trial prevents the charge.
5.Enterprise & annual contracts
Enterprise and annual plans purchased by invoice or wire transfer are governed by the terms of the applicable order or agreement. Unless that agreement states otherwise, annual fees are non-refundable once the term has started.
6.Price changes
We may change plan prices. Changes apply to future billing periods and will be communicated in advance; your continued subscription after a change takes effect constitutes acceptance.
7.How to request a refund
Email support@creativescope.ai from your account email with your account details and the reason.